We accept and refund merchandise cost and/or send replacement seeds only in following conditions:
- If you choose your shipment by AIR MAIL $4. And you didn't receive the parcel in the estimated time of arrival (20 - 60 business days not including holidays or weekends). If seeds were forwarded to your local inspection office it will take another week.
- We will ship another batch of replacement seeds to you. However, it depends on what varieties are available during that time, we're NOT able to guarantee replacement of the same seeds you previously ordered.
- With the above conditions. We will charge the basic handling fee $15 if the order value was under $75 for re-send your order.
- If the missing order was value over $75 USD. We'll charge 20% basic handling fee for re-sending the seeds.
Replace for low germination rate seeds.
- If the germination rate is lower than 40% AND you have sowed your seeds within 30 days of receiving them, we'll send replacement seeds ONLY IF SEEDS HAVE BEEN SOWED AND YOU ARE ABLE PROVIDE PHOTOS.(Buyer is responsible for all return shipping costs)
- The germination rate of each batch of seeds is different. The average germination rate is between 60% - 70%. We'll replace seeds for you only if the germination rate is lower than 40%.
- With the above conditions. We will charge the basic handling fee for sending the replacement seeds.
$10 USD for Oceania and Asia area.
$13 USD for Europe, US and Canada area.
$15 USD for South America, Africa and other areas
- Mini White & Mini Star Seeds: The average germination rate of Mini size White and Mini Star seeds is 40 %. WE DON'T REPLACE MINI SIZE WHITE and MINI STAR SEEDS